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Terms of service

TERMS OF SALE 

[Last Update: September 11, 2025]


  1. INTRODUCTION AND ACCEPTANCE OF THE TERMS

These Terms of Sale govern the online sale, purchase and use by consumers ("Consumer" or "you") of jewelry and any other related products (“Product(s)”), offered by Veridian Flow LLC ("Company", “we” or “our”),  through the website available at:  https://annoory.com (“website”), and constitute a legally binding agreement between you and the Company regarding such purchase. 

Please note that the online purchase of Products is limited to and permitted solely for Customers located in the shipping territories (“Territories”), as detailed on the checkout page. We do not accept orders to, nor offer the Product for purchase form, addresses and locations outside the Territories. IF YOU ARE LOCATED OUTSIDE THE TERRITORIES, PLEASE DO NOT PLACE AN ORDER. ORDERS FROM OUTSIDE THE TERRITORIES WILL BE CANCELLED AND NO SERVICES WILL BE PROVIDED WITH REGARDS TO PRODUCTS RECEIVED OR USED OUTSIDE THESE TERRITORIES. 

Our Privacy Policy and Shipping Returns and Refunds Policy, are hereby incorporated herein, and together with these Terms of Sale, shall be referred to as the “Terms”. Please make sure you review the Terms carefully before you place an order. 

THESE TERMS CONTAIN PROVISIONS THAT WAIVE YOUR RIGHT TO A JURY TRIAL, RIGHT TO A COURT HEARING AND RIGHT TO PARTICIPATE IN A CLASS ACTION ARBITRATION AND CLASS ACTION WAIVER). YOU AGREE THAT, EXCEPT FOR CERTAIN EXEMPTIONS, DISPUTES BETWEEN US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. YOU HAVE THE RIGHT TO OPT-OUT AS DETAILED IN THE ARBITRATION SECTION BELOW. 

ACCEPTANCE OF THE TERMS: BY PLACING AN ORDER THROUGH THE WEBSITE, YOU HEREBY CONFIRM THAT YOU HAVE READ AND UNDERSTOOD THE TERMS AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO ANY OR ALL OF THESE TERMS, PLEASE DO NOT PLACE AN ORDER.


  1. CONTACT INFORMATION 

Veridian Flow LLC

Address: 140 Broadway st, New York, NY, 10005, USA

Email address: clientcare@annoory.com 

If you have any questions, concerns, or comments regarding these Terms, your orders, or the Product, please contact our customer support using the details provided above or through our designated "Contact Us" form available at: clientcare@annoory.com 

We will endeavor to respond to your request promptly upon receipt. Please note, however, that response times may differ based on various factors, such as the nature and complexity of your inquiry or if further information is required.


  1. ELIGIBILITY AND AGE LIMITATION

You must be 16 years old or older to place an order and purchase Products through our website.

  1. AMENDMENTS

We reserve the right to periodically amend or revise the Terms, at our sole discretion; such changes will be effective immediately upon the display of the revised Terms on the website. The last revision date will be reflected in the "Last Updated" heading. In the event of a material change that may affect your current order and subject to applicable laws, we will make our best efforts to provide notice.


  1. CREATING AN ACCOUNT & PLACING AN ORDER

    1. By accessing and using our website, you may choose to register and open an account with us (“Account”). Upon the creation of an Account, we will provide you with various options designed to enhance and optimize your use of the website and your purchasing experience, including, but not limited to, the ability to track orders, review purchase history, save items for future consideration, and access additional features and functionalities as may be made available by us from time to time. When you register for an Account, we may ask you to give us certain identifying information, including but not limited to, your name, email address, username, password, etc. You are solely responsible for maintaining the confidentiality and security of your password and other account information. If you have reason to believe that your account is no longer secure, please contact us immediately at: clientcare@annoory.com 

    2. When placing an order, you may choose to either check out as a guest or create an Account, and check out as a registered user. The information you provide during the check-out process (whether as a guest or as part of Account creation), including but not limited to your full name, shipping and billing address and any additional information required for payment processing, will be collected, and used solely for the purpose of processing your order and delivering the Product you have purchased (For purposes of this Agreement, the term "Services" shall collectively refer to the use of the website, placement of an order, creation of an Account, and the participation in the Loyalty Program, as further describe below).

    3. Any information provided by you through Account registration or checkout, will be collected, used and stored by us in accordance with our Privacy Policy.

    4. You hereby represent and warrant that any information provided by you while using our Services is accurate and complete. You bear sole responsibility for the accuracy of the information provided. Any inaccuracies, including those that prevent us from fulfilling your order, shall be entirely at your risk and expense.

    5. Order acceptance, fulfillment and delivery is subject to: (i) our ability to process and charge your payment; (ii) availability of the Product. We may refuse to accept orders and cancel orders that were accepted in the event that: (a) we become aware that the price listed in the Product description or at checkout was inaccurate. In such case we will send you a corresponding notification to resolve the issue; (ii) the information you provided through your order placement was inaccurate, for any reason; (iii) your order or use of our website was in breach, or suspected breach, of these Terms; or (iv) if we have reasonable grounds to believe your order is fraudulent or in breach of, or may cause us to be in breach of, applicable laws.

    6. In addition, you warrant that you will not resell any of the Products and use the Product for illegal purposes or in breach of any applicable law. We reserve the right to, in our sole discretion, limit or cancel quantities purchased. These restrictions may include orders placed by or under the same Account, the same payment method, or orders that use the same billing or shipping address. We further reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

    7. Your order will be processed only after you receive an email confirming that your order and payment have been received. If we are unable to accept your order, or if we decide to cancel it following the receipt of an email confirmation, we will contact you to explain the issue, and any payment already charged, will be refunded in accordance with these Terms.


  1. LOYALTY PROGRAM

    1. In connection with the Services offered by us, you may elect to enroll as a member in our loyalty program (“Member” and “Loyalty Program”). Participation in the Loyalty Program is governed by these Terms, as well as any additional terms and conditions that may apply. Points, rewards, or other benefits accrued under the Loyalty Program (“Loyalty Points”) may be used as a form of credit solely towards future purchases made on the website, as described in the Loyalty Program details. Loyalty Points have no cash value outside the website, are non-transferable, and may only be redeemed in accordance with the rules set forth on the website. 

    2. Furthermore, under the Loyalty Program, Members may be eligible to receive a first-time purchase discount (“First Time Purchase Discount”). The Company may establish a maximum limit on the First Time Purchase Discount available through the Loyalty Program. The maximum amount of the First Time Purchase Discount may be subject to change from time to time at the sole discretion of the Company, and the Company reserves the right to modify such maximum amount at any time without prior notice.

    3. The Company reserves the right to modify, suspend, or terminate the Loyalty Program at any time, including the ability to change the value of Loyalty Points, redemption options, or eligibility criteria, without prior notice. 

    4. Misuse of the Loyalty Program or violation of these Terms may result in disqualification from the program and forfeiture of any accumulated points or rewards.


  1. YOUR RIGHTS TO MAKE CHANGES

    1. If you wish to make a change to your order or cancel it, you may do so within 12 hours from the time of placing your order on the website. To make such changes or cancellations, please contact us through our "Contact Us" form available at: clientcare@annoory.com . Any requests for changes or cancellations received after this 12-hour period may not be accommodated.

    2. If a change is possible, we will inform you of any adjustments to the price, delivery timeline, or other relevant details, and ask you to confirm whether you wish to proceed. In such cases, we may need to cancel and refund your original order before placing a new order reflecting the requested changes. 

    3. Please note that any change or cancellations of an order may be subject to processing fees as specified at the time of purchase.


  1. SHIPPING, CANCELLATION, RETURNS AND REFUND

    1. Prior to the order placement all applicable costs of delivery will be displayed to you through the checkout page. We may offer several delivery methods, each has a different timeframe and cost; therefore, the cost of delivery may vary depending on the delivery option you choose (without any warranty we will offer several options).

    2. Shipping and delivery shall be governed by the terms set forth in our Shipping Returns and Refunds Policy. We will use commercially reasonable efforts to keep you up-to-date and ensure you can track your delivery progress and latest estimated delivery date. Please note that delivery services are provided by third-party carriers, and as such we shall not be liable for any delays outside our control. If the Product delivery is delayed by an event outside our control, we will use reasonable efforts to notify you promptly. 

    3. If, despite our reasonable efforts, we are unable to contact you or successfully re-arrange delivery due to circumstances attributable to you, including, without limitation, your failure to provide accurate address or contact details, we reserve the right to cancel your order. In such cases, you may be required to reimburse us for any delivery costs incurred. We shall not be liable for any delay in delivery or failure to deliver the Product resulting from incorrect information supplied by you, or your failure to respond to communications from us or our designated delivery service providers. 

    4. Our Shipping Returns and Refunds Policy sets forth and governs all your options with respect to order cancellation, returns and refunds.


  1. PRICES, PAYMENT AND PRODUCT DESCRIPTION

    1. The price of the Products (including VAT and shipping costs, where applicable) will be as indicated on this website, both on the product pages and at the time you submit your order. All prices displayed are subject to change at our sole discretion and without prior notice; however, any price changes will not apply to orders that have already been placed and confirmed before the change takes effect. If the price listed on the website is incorrect, we are not obligated to supply the Product at that price. In such cases, you will be given the choice to confirm your order at the correct price or to cancel your order, in which case any payments made for the cancelled order will be refunded to you in accordance with these Terms.

    2. Except as required by law, all prices do not include any applicable taxes, and you are responsible for any customs and import taxes that may apply. We assume no responsibility for any legal charges that might apply as a result of changing applicable laws, including any local or state laws.

    3. We reserve the right, at our sole discretion, to offer the same Product at different prices across various channels, media, geographic regions, or points in time, without prior notice.

    4. During the checkout process, you will be asked to enter your payment details. By submitting such details, you confirm that the payment method being used is yours, or that you are duly authorized to use it. All fields indicated as compulsory must be completed to proceed with the purchase. We use a third-party service provider to process payments (“Third Party Processor”). You acknowledge and agree that we are not responsible for any acts, omissions, delays, or errors caused by the Third-Party Processor, including but not limited to transaction failures or unauthorized charges. To the maximum extent allowed by law, we disclaim any responsibility for issues arising from the payment process. Nevertheless, we will make reasonable efforts to help resolve any problems you experience with the Third Party Processor related to your transaction.

    5. The Products' images and description on the website may contain certain typographical inaccuracies or incomplete information. We may, at any time, correct any such inaccuracies without prior notice. Furthermore, although we make every effort to display as accurately as possible the description of our Product, we cannot guarantee that the display on your computer will be accurate, and the Company shall not be responsible for such typographical errors. If you are not sure about any of the Product descriptions, you may contact our customer support with any questions you may have, and we will be happy to assist you. 

    6. Jewelry measurements provided on product pages are approximate measurements. In the event you believe a product you purchased differs from the way the product was depicted on our website, you have the right to return the product and seek a refund as described in Section 8 above.

    7. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All Products are subject to availability, and we cannot guarantee that items will be in stock. 


  1. PROMOTIONAL OFFERS

    1. From time to time, we may offer special promotions related to our Products, such as discounts, promotional codes, coupons, or gift cards (“Promotional Offers”). Note it is your sole responsibility to enter any applicable promo code at checkout. In addition to these Terms, all Promotional Offers are subject to the specific terms described in the relevant Promotional Offer, as well as, where applicable, the terms and policies of any third-party issuer (such as a gift card provider), including those regarding redemption and expiration.

    2. If you receive a unique Promotional Offer that is personal to you, it may not be transferred or assigned to anyone else. If we suspect misuse of a Promotional Offer, we reserve the right to cancel the offer and suspend or close your Account without notice. 

    3. To the fullest extent permitted by law, and without derogating from any of the Company’s disclaimers herein, we reserve the right to modify, suspend, or terminate any Promotional Offer or its terms at any time, for any or no reason. We make no guarantees regarding the availability, benefit, or value of any Promotional Offer. 

    4. Unless otherwise stated, only one Promotional Offer may be used per order. Promotional Offers are non-refundable and cannot be exchanged or redeemed for cash.


  1. WEBSITE'S CONTENT & INTELLECTUAL PROPERTY

    1. Our website and Services further provides comprehensive information regarding our Product and its use, and may include additional related content, including, but not limited to, images, texts, logos, button icons, links, other specialized content, documentation, data, and related graphics and other features (collectively, the “Content”). To the maximum extent permitted by applicable laws, we disclaim any responsibility for any decision or action taken based on the Content provided in this website, all of which are provided "as-is". 

    2. The website, Services, Product, Product descriptions, and all Content available herein, including Company’s or Product’s name, tradenames, logo, trademarks and domain names (“Company Property”) is owned by the Company and provided to you for your personal and non-commercial use, all subject to the Terms herein. Except as provided herein, no right, title or interest shall be licensed to you, and we reserve any and all rights, title and ownership of the Company Property.



  1. RESTRICTIONS OF USE

You agree to only use the website, Services, and Content, as set forth in these Terms and according to applicable laws and regulations. You hereby acknowledge that you are solely responsible for any of your actions which could reasonably be construed as a breach, or which may result in breach of these Terms or applicable laws. We reserve the right to investigate any breach or alleged breach of these Terms, to prevent you from using our website and Services, if we believe that you have breached these Terms and if we reasonably determine that it is necessary, to report such breach to the relevant law enforcement authorities. You may not use the website and Services, in a way that would disrupt the use of the website for other users. We reserve the right to limit your use of the website and Services for any reason, at our sole discretion, including restricting your access to your Account. 


  1. PRIVACY

We are committed to protecting the privacy of our Consumers and website users. Please review our Privacy Policy to learn more regarding our privacy practices.


  1. DISCLAIMER OF WARRANTIES

EXCEPT AS PROVIDED HEREIN, AND TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND REGRADING THE SERVICES, OUR WEBSITE AND CONTENT, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED, WHICH ARE PROVIDED “AS-IS” AND ON AN "AS AVAILABLE" BASIS. YOUR USE OF THE SERVICES, AND YOUR RELIANCE ON ANY OF THE INFORMATION OR CONTENT PROVIDED THEREIN SHOULD BE DONE SOLELY AT YOUR OWN RISK. THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE WILL NOT BE RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES WHICH MAY OCCUR (TO YOU OR A THIRD PARTY) AS A RESULT OF YOUR USE OF THE SERVICES. WE MAKE NO WARRANTY THAT THE SERVICES WILL BE AVAILABLE ON A CONTINUOUS BASIS. WE MAKE NO WARRANTY THAT WE WILL CORRECT ANY ERRORS, DEFECTS OR OMISSIONS ON THE WEBSITE.


  1. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY (INCLUDING, WITHOUT LIMITATION, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, COLLECTIVELY: “COMPANY GROUP”), SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES OR DAMAGES FOR LOST PROFITS, OR DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHERMORE, WE WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY FAILURE TO PERFORM, OR DELAY IN PERFORMANCE OF, ANY OF OUR OBLIGATIONS HEREIN THAT IS CAUSED BY AN EVENT OUTSIDE OUR CONTROL (WHICH MEANS ANY ACT OR EVENT BEYOND OUR REASONABLE CONTROL). IN NO EVENT SHALL THE COMPANY GROUP'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS, TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAW, EXCEED THE PAYMENT CHARGED FOR THE ORDER WHICH US THE SUBJECT OF YOUR CLAIM. NOTHING IN THESE TERMS WILL LIMIT OR EXCLUDE OUR LIABILITY FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NOTICE OF ANY CLAIM OR DISPUTE MUST BE PROVIDED TO COMPANY WITHIN ONE YEAR OF ITS ACCRUAL OR IT IS FOREVER WAIVED. YOUR JURISDICTION MAY NOT ALLOW THE LIMITATION OF LIABILITY IN CONTRACTS WITH CONSUMERS, SO SOME OR ALL OF THESE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.


  1. INDEMNIFICATION

You agree to defend, indemnify and hold harmless the Company Group from any third party claims, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from: (i) your use of the Services, Content Account or any order placement, in a way that does not comply with these Terms or applicable laws including any negligence or wrongful act on your part; or (ii) your abuse or infringement of third party rights. 


  1. CHANGES TO THE WEBSITE OR CONTENT & ACCOUNT DELETION

    1. You may request us to close and delete your Account at any time, by contacting us through our "Contact Us" form available at: clientcare@annoory.com. Once your Account is deleted, you will not be able to recover it and if you wish to place an order, you will need to either check out as a guest or create a new Account. We therefore recommend that you not delete your Account if you believe that you will want to place an order again in the future.

    2. We may change, modify, suspend, or discontinue any aspect of the website and Content at any time without notice to you and without any liability to you whatsoever in connection therewith, including to cease our offering to place orders.


  1. DISPUTE RESOLUTION BY BINDING ARBITRATION

PLEASE READ THIS ARBITRATION PROVISION CAREFULLY TO UNDERSTAND YOUR
RIGHTS. EXCEPT WHERE PROHIBITED BY LAW, YOU AGREE THAT ANY CLAIM THAT YOU MAY
HAVE IN THE FUTURE MUST BE RESOLVED THROUGH FINAL AND BINDING CONFIDENTIAL
ARBITRATION. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY. THE RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS DISCOVERY OR
THE RIGHT TO APPEAL, MAY BE MORE LIMITED OR MAY NOT EXIST. YOU AGREE THAT YOU MAY ONLY BRING A CLAIM IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF (LEAD OR OTHERWISE) OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU AND THE COMPANY, AND EACH OF ITS RESPECTIVE AGENTS, CORPORATE, PARENTS, SUBSIDIARIES, AFFILIATES, PREDECESSORS IN INTEREST, SUCCESSORS, AND ASSIGNS, AGREE TO ARBITRATION (EXCEPT FOR MATTERS THAT MAY BE TAKEN TO SMALL CLAIMS COURT), AS THE EXCLUSIVE FORM OF DISPUTE RESOLUTION EXCEPT AS PROVIDED FOR BELOW, FOR ALL DISPUTES AND CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE SERVICE, OR THE PRIVACY POLICY, UNLESS YOU ARE LOCATED IN A JURISDICTION THAT PROHIBITS THE EXCLUSIVE USE OF ARBITRATION FOR DISPUTE RESOLUTION. A PARTY WHICH INTENDS TO SEEK ARBITRATION MUST FIRST SEND TO THE OTHER A WRITTEN NOTICE OF INTENT TO ARBITRATE ("NOTICE"). THE NOTICE SHALL (I) DESCRIBE THE BASIS AND NATURE OF THE CLAIM OR DISPUTE; AND (II) SET THE SPECIFIC RELIEF SOUGHT ("DEMAND"). IF YOU AND THE COMPANY DO NOT REACH AN AGREEMENT TO RESOLVE THE CLAIM WITHIN 30 DAYS AFTER THE NOTICE IS RECEIVED, THEN YOU OR WE MAY COMMENCE AN ARBITRATION PROCEEDING AS SET FORTH BELOW OR FILE AN INDIVIDUAL CLAIM IN SMALL CLAIMS COURT. THE AMERICAN ARBITRATION ASSOCIATION ("AAA") WILL EXCLUSIVELY ADMINISTER.THE ARBITRATION IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES AND THE SUPPLEMENTARY PROCEDURES FOR CONSUMER RELATED DISPUTES ("RULES"), AS MODIFIED BY THESE TERMS. THE ARBITRATION SHALL BE CONDUCTED EXCLUSIVELY IN ENGLISH.

If the AAA is found not to apply to any issue that arises under this section or the enforcement of the Arbitration Agreement, then that issue shall be resolved under the laws of the State of New York.


  1. MISCELLANEOUS

These Terms constitute the entire understanding between the parties with respect to the
use of the website and Content, including placement of orders through the website and fulfillment of such orders. If any provision of these Terms is held to be unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable and such decision shall not affect the enforceability of such provision under other circumstances, or of the remaining provisions hereof under any circumstances. Failure by the Company to enforce any rights or to take any action against you in the event of any breach hereunder shall not be deemed as a waiver of such rights or of subsequent actions in the event of future breaches. These Terms and any right granted herein may not be assigned by you without the prior written consent of the Company. The Company may assign its rights and obligations set forth herein at any time, at its sole discretion. Company shall not be liable to Consumers for any failure, delay or interruption in the performance of any of the terms or conditions contained in this Terms due to causes entirely beyond the control of the Company, including, without limiting the generality of the foregoing, strikes, boycotts, labor disputes, embargoes, acts of God, acts of public enemy, acts of governmental authority, floods and riots or rebellion.