Return & Refund Policy

At Annoory, we are committed to your satisfaction. If you are not completely happy with your purchase, you may return eligible items within 30 days of receiving your order, subject to the conditions outlined below.

To be eligible for a return:

• The item must be unused, unmodified, and in its original packaging
• All original components, inserts, and accessories must be included
• The return request must be submitted within 14 days from delivery
• Returns must be authorized in advance
  
  
  

Items marked “Final Sale” are not eligible for return or refund, except as required by applicable law.

To request a return authorization, please contact us via:

• Email: clientcare@annoory.com
• Or through the Contact Us form on our website

Please include:

• Your order number
• The name and email used at checkout - Reason for return
• (Optional) Photos or videos, especially for defective/damaged items

Returns without prior approval will not be accepted.

• Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrectly shipped.
• For approved returns, we will provide instructions for shipping.

Return Address (once approved):

Annoory – Returns Department

19 Cedarhurst Ave. Woodland Park, NJ 07424

Once your return is received and inspected:

• If approved, a refund will be issued to your original payment method
• Refunds are typically processed within 5–7 business days
• You may choose between a refund or store credit

Items showing signs of wear, use, or damage may be declined and returned to you at your expense.

If your item arrives damaged:

• Contact us within 72 hours of delivery at clientcare@annoory.com
• Include clear photos of the item and packaging
• Claims submitted after 72 hours may not be eligible
  

We do not accept returns for damage caused by misuse or mishandling.

Orders may be canceled within 12 hours of purchase. After this time, the order may already be processed or shipped. If canceled on time, refunds are issued within 7 business days.

If your order was shipped to an EU country, you are entitled to return it within 14 days, no questions asked, under the EU Cooling-Off Period. Items must be in original, unused condition with packaging and all components. Proof of purchase is required.

If you have any questions or need assistance with a return:

Email: clientcare@annoory.com

Website: https://annoory.com

SHIPPING RETURNS AND REFUND POLICY

[Last Updated: September 14, 2025]

This policy provides important information about shipping, returns, and refunds for purchases made from Veridian Flow LLC. Please read carefully, as returns and refunds are only available under limited circumstances.

SHIPPING:

This shipping, returns, and refund policy applies exclusively to the Products offered by Veridian Flow LLC (“Company” or “we”) through its website. 

Please note that the purchase and delivery of products are permitted solely to Customers located within our designated shipping territories as detailed on the checkout page. 

We may offer different shipping methods, which will be presented during checkout, along with the applicable fees and estimated delivery times. All shipping options are subject to change at our sole discretion.

Once your order has been shipped, you will receive a shipment notification via email or through your Account, as applicable.

All shipping and delivery times provided are estimates only and are intended for guidance purposes. We are not responsible for any delays caused by third-party carriers and/or postal services, and such delays shall not constitute a breach of our obligations. 

Please note that during high season and holidays, shipping might take a little longer.

If your order shipment is significantly delayed, please contact us using our "Contact Us" form available at: clientcare@annoory.com 

If technical or operational issues prevent or significantly delay the shipment of your order, we will notify you and offer the option to cancel the order and receive a full refund.

You must comply with all applicable laws and regulations of your jurisdiction to which the Product that you purchased is destined, and we will not be held responsible for your breach of any such law.

ORDER RETURNS AND REFUNDS:

We do not accept returns or provide refunds except as expressly set forth in this Policy or as required by applicable law.

• Standard Refund Policy: The Customer may return the product within Thirty (30) days from the date of delivery, provided that the product remains unused and is returned in its original, unopened packaging. The Customer shall be responsible for any applicable shipping costs, and the Company reserves the right to impose a processing fee for any return request, as specified on the dedicated Product return page or as disclosed at the time of purchase. Upon receipt of the returned product, the Company shall inspect the product to confirm that it has not been used and is in its original condition. Subject to such verification, the Company shall, at the Customer's election, either issue a refund to the original method of payment or provide a credit for future purchases on the website. 
• Defected Product Refund: if the product you received is defective or damaged, not due to your misuse or neglect (as determined by the Company at its sole discretion) and the Product is in its original condition, we may agree to repair such damage at our sole discretion and subject to our warranty policy. In order to determine the condition of your Product, we may ask you to provide photographs and additional information to assess the issue. If we determine that the Product is indeed defective or damaged, we will provide instructions for return at our expense (we may request you to send us back the Product to the address that we will provide). If we are unable to assess the issue based on the information provided, we may request that the Product be returned in order to evaluate whether a replacement or repair is required. If you request to return your product you must first notify us within 14-days from the day after you received your order, through our "Contact Us" form available at: clientcare@annoory.com.  Please note that after the 14-day period has lapsed, you may not return the Product or ask for a refund. Upon receipt and inspection of the returned Product, we will, at our discretion, repair, replace, or refund the Product via your original payment method within 10 business days. 

For the avoidance of doubt, custom, personalized, or engraved jewelry, as well as items not in their original condition, are not eligible for return or refund unless defective.

EXCEPT AS EXPRESSLY PROVIDED ABOVE, WE DO NOT ACCEPT ANY RETURNS, OR REFUNDS OF PRODUCTS. 

We will process your return or refund request as soon as reasonably possible. Typically, refunds or replacements will be issued within 7 business days after we receive and inspect the returned product. You will be notified by email once your return has been processed.

NOTE, ALL TIME PERIODS QUOTED IN THIS POLICY FOR THE FULFILLMENT OF OUR OBLIGATIONS WILL BE EXTENDED TO THE NEXT WORKING DAY IF THEY END ON A SATURDAY, SUNDAY, OR BANK HOLIDAY. THIS INCLUDES ALL SHIPPING AND CANCELLATION PERIODS AND THE TIME LIMITS FOR RETURNING GOODS, PROVIDING REFUNDS, ETC. NOTHING IN THIS POLICY IS INTENDED TO LIMIT OR EXCLUDE ANY RIGHTS YOU MAY HAVE UNDER APPLICABLE CONSUMER PROTECTION LAWS.